![]() ![]() If you see the option to reset using your recovery key, click it.Įnter your FileVault recovery key. Option 3: “Reset using your recovery key” (If you see multiple user accounts, click the Set Password button next to each account name, then enter the new password information for each account.) This is temporary.Įnter your new password information, then click Next. If you see a Reset Password window with the option to Deactivate Mac, click Deactivate Mac, then click Deactivate to confirm. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”. If you're asked to create a new keychain to store the user's passwords, click OK to restart your Mac. If your Mac doesn't restart, but immediately asks for your Apple ID, enter that information and click Reset Password. If your Mac restarts, follow the steps for option 1, above. ![]() If you see the option to reset using your Apple ID, click it. When the password reset is completed, click Restart. Select a user to reset the password for, then click Next.Įnter your new password information, then click Next. If you're asked for your FileVault recovery key, enter the long string of letters and numbers you received when you turned on FileVault and chose to create a recovery key instead of allowing your iCloud account (Apple ID) to unlock your disk. You might then be asked to enter the verification code sent to your other devices. If you're asked to sign in with your Apple ID, enter your Apple ID, then enter its password. If you're asked to select a volume to recover, select the volume that your Mac is currently starting up from, which by default is Macintosh HD. What happens next depends on how your Mac is set up. If you see the option to restart and show password reset options, click it to restart your Mac. Option 1: “Restart and show password options” Choose a password-reset optionĪfter you enter a password up to three times, your Mac should show one of these password-reset options. It then starts up to the login window.Īfter making sure that you're at the login window, enter any password up to three times until you see one of the password-reset options below. On laptop computers that have Touch ID, press and hold Touch ID.) Then press the power button again to turn your Mac back on. If you see different buttons or no buttons, press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off. If you see a Switch User button, click it to switch to the login window. If you see Shut Down, Restart, and Sleep buttons, you're at the login window. It's not the same as the window you might see when waking your Mac from sleep or stopping the screen saver, though it uses the same password. The login window appears after you turn on, restart, or log out of your Mac. ![]() Make sure that you're at the login window If you're not sure which macOS you're using, try these steps first. The steps for macOS Mojave or earlier are different. These steps are for macOS Catalina or later.
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